About us

We change the way people communicate. With customers. With employees. With each other. With a unique, evidence-based training approach that consistently delivers results.

Point of Contact Group founder Rich Gallagher is an internationally-known author, public speaker, and communications skills expert. A former customer service executive and trained therapist, he has a track record of dramatically turning around the performance of workgroups and customer contact operations – learn about his bio and publications here.

Our client list includes many of the world’s top service leaders and educational institutions. Over 20,000 people worldwide have gained a competitive advantage from our intensive training programs. And our bestselling books, including a national #1 customer service bestseller and a top 10 career skills title, have fundamentally changed the dialogue about how we communicate in the workplace.

Do you want to start seeing dramatic, measurable changes in customer satisfaction levels, morale, turnover, and profitability? Contact us today and let us transform your workplace.